FAQs

Damak-05, Jhapa, Nepal

For Company:

1. Company Registration Copy
2. PAN/VAT Copy
3. Signed Mutual Agreement

For Individuals:

1. Passport Size Photo
2. Photocopy of Citizenship
3. Signed Mutual Agreement

• Fiberhome Internet
• SME/SOHO Internet
• Corporate Leased Connectivity
• Digital TV with 175+ SD & 45+ HD channels

Yes, the customer will get disconnected automatically by our system. And re-activation charges may occur.

There could be various reasons for slow browsing. It could be either at Client’s side or ISP. However, in our experience, following simple things cause the slow browsing:

1. Unsecured WiFi set up
2. WiFi Password hacked by others
3. Sharing the connection with multiple users
4. Less throughput of WiFi Routers or WiFi Routers positioned in wrong spot
5. Bandwith hogging plugins and app

Note : If everything is okay at your side then please contact our support department.

1. Check whether the Fiber router is switched on. If you are using a secondary router for Wi-Fi, check to see if it is powered on.
2. Check whether “PON light” is blinking. It needs to continuously glow green for Internet to work.
3. Check whether “LOS indicator” on the Fiber Router is glowing red. The RED LOS light indicates some ongoing network problem.
4. Fiber cable around your premises needs to be well managed and should not be bent, twisted or pressed.
5. Try restarting the Fiber router.
6. Please contact Support, if the LOS indicator is still glowing red.

We have 24 hours phone support. Customers can get support using available support options Phone/Skype and email, it depends upon the nature of problem. However we try our best to get it solved within 24 hours.